Delivery Policies

At Desert Rose, we are dedicated to delivering your orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

DELIVERY OPTIONS

Same Day Delivery: There is a $30 fee for all "Same Day" deliveries. Orders must be placed by 12pm PST. 

Next Day Delivery: There is a $15 fee for all "Next Day" deliveries.  

2nd Day or More: There is a $10 fee for all "2nd Day or More" deliveries. Deliveries must be scheduled at least 2 days from order date (ex: if you're ordering on a Monday, delivery must be scheduled for Wednesday or later).

Los Angeles, Beverly Hills, Beverlywood, West Hollywood, Bel Air, Pacific Palisades, Malibu, Santa Monica, Culver City, Playa del Rey, Marina del Rey, Venice, Inglewood, Hawthorne, El Segundo, Torrance, Redondo Beach, Hermosa Beach, Hollywood, Silver Lake, Echo Park, Glendale, North Hollywood, Studio City, Universal City, Burbank, Van Vuys, Sherman Oaks, Encino, Tarzana, Woodland Hills, Calabasas, Northridge, Sun Valley, Tujunga, Valencia, Pasadena, South Pasadena, La Crescenta, La Canada, Eagle Rock, Downtown LA, and many more!

Please contact us if you have any questions about our delivery areas. If it's in Los Angeles County, we deliver there!

Studio Deliveries with Special Policies: 

Universal Studios Deliveries - Please make sure the recipient notifies the main gate on the day of delivery that Desert Rose Succulents will be delivering to the mail room. Without drive-on permission, we cannot deliver. 

Disney Main Campus Deliveries - Please ensure that recipient will be available on day of delivery. If we're unable to reach the recipient, a second delivery charge may apply. 

Out of Town Delivery: We can often help coordinate an out of town delivery but encourage our customers to contact us directly as there will be some additional fees applied to this type of custom order. 

DELIVERY STATUS

Please consider your order delivered on the day you requested if you receive a confirmation. We will also send a delivery confirmation email once the arrangement has been successfully delivered. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

ORDER DELIVERY TIMES

We make deliveries during normal business hours (9 AM to 7 PM). Deliveries to Schools and Hospitals will be delivered before 3pm. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

RECIPIENT NOT HOME

If we are unable to locate anyone to accept the order, weather permitting we will leave the delivery on the door step, if deemed safe by our driver. If we were not supplied with a phone number for the recipient and have to bring the order back, there will be a re-delivery fee charged on the next attempt.

SUNDAY DELIVERY

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

CANCELLATION POLICY

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

 

OFFICE DELIVERIES

We will do our best to hand the delivery directly to the recipient and have them sign for the item, but many businesses require us to deliver to security or the reception area.

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